Section 1
Introduction
Welcome to Privacy Policy platform 12 Huat. This document sets out our commitment to protecting the privacy and data security of every member who uses our services. 12 Huat is an online Sports Betting and casino platform serving Malaysian users, covering football betting, badminton, e-sports, online slots, live baccarat, and a wide range of other casino games.
We understand that your trust is our most valuable asset. That is why 12 Huat committed to managing your personal data with integrity, accountability, and transparency — in accordance with the provisions of Malaysia Personal Data Protection Act 2010 (PDPA).
By registering or using any of the services 12 Huat, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to find out what options are available to you.
Section 2
Personal Data We Collect
12 Huat collects your personal data through various means as you interact with our platform. The types of data we may collect include:
2.1 Data You Provide Directly
| Data Type | Purpose of Collection |
|---|---|
| Full name (as per MyKad) | Identity verification & withdrawal processing |
| Malaysian phone number | Account verification & important communications |
| Email address | Account notifications & promotions (with consent) |
| Date of birth | Age verification (21 and above) |
| Identity document (MyKad/Passport) | KYC Process & Legal Compliance |
| Payment method information | Processing deposits & withdrawals |
2.2 Data Collected Automatically
When you access the platform 12 Huat, our systems automatically collect certain technical information to ensure the platform operates correctly and securely:
- IP address and geographic location (country/state level).
- Device type, operating system, and web browser version in use.
- Login session data, including access times and session duration.
- Betting history and gaming activity within the platform.
- Platform interaction data, such as pages visited and buttons clicked.
- Cookie data and similar tracking technologies (see Section 6).
2.3 Data from Third Parties
In certain circumstances, we may receive your personal data from legitimate third parties, such as identity verification service providers for KYC purposes, or e-wallet and banking service providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and Maybank2u when you carry out financial transactions through our platform.
Section 3
How We Use Your Data
Personal data collected by 12 Huat is used solely for lawful and necessary purposes in the course of providing our services. We do not use your data for any other purpose without your consent. Data usage is as follows:
3.1 Account Management & Services
- Creating and maintaining your member account at 12 Huat.
- Processing deposit and withdrawal transactions via local Malaysian payment methods.
- Sending important notifications relating to your account, security, and transactions.
- Providing effective customer support via 24/7 live chat.
- Resolving disputes and investigations related to your account activity.
3.2 Security & Compliance
- Conducting identity verification (KYC) to confirm that you meet the eligibility requirements.
- Detecting and preventing fraud, money laundering, and suspicious activity.
- Complying with legal obligations under Malaysia's PDPA 2010 and other applicable regulations.
- Protecting the integrity and security of the platform 12 Huat.
3.3 Marketing & Communications (With Consent)
Where you have given consent, we may use your information to send you details about promotions, bonuses, and exclusive offers. 12 Huat that may be of interest to you. You may withdraw this consent at any time through your account settings or by contacting us at support@12huat.im.
Section 4
Data Sharing with Third Parties
12 Huat will not sell, rent, or disclose your personal data to third parties for their marketing or commercial purposes. Your data is shared only in the following circumstances:
4.1 Trusted Service Providers
We work with selected service providers who assist us in operating the platform, including gaming technology vendors, payment processors (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX), KYC verification services, and technical infrastructure providers. All providers are required to adhere to strict data security standards and are not permitted to use your data for any other purpose.
4.2 Legal Requirements
We may disclose your data if required by Malaysian law, a court order, or an official request from a competent authority. In such cases, we will endeavour to notify you (where legally permitted) prior to any disclosure being made.
We never share your personal data with third-party advertisers, data brokers, or other organisations without your explicit consent. Your privacy is our priority 12 Huat.
Section 5
Data Security
12 Huat implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:
- 256-bit SSL Encryption for all data transmitted between your device and our servers.
- Encryption of data at rest for sensitive information such as passwords and identity documents.
- Two-factor authentication (2FA) available to all member accounts as an added layer of security.
- Account activity monitoring continuously by our anti-fraud system, which detects suspicious behaviour.
- Strict access controls ensuring that only authorised personnel are able to access your personal data.
- Regular security audits by independent cybersecurity experts to identify and address any system vulnerabilities.
While we take every reasonable step to protect your data, no system can be guaranteed 100% secure. We therefore encourage you to play your part in safeguarding your account — use a strong password, never share your login credentials with anyone, and contact us immediately if you suspect any suspicious activity.
Section 6
Cookies & Tracking Technologies
Platform 12 Huat uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
6.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how you use the platform to help us improve our services. All data is gathered in aggregate and anonymised form.
- Functional Cookies: Storing your preferences such as language, display settings, and personal choices to deliver a more comfortable experience.
6.2 Managing Cookies
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality and security of the platform. 12 Huat. For more information on how to manage cookies in your browser, please refer to your browser's help section.
Section 7
Your Rights Under PDPA 2010
As a user in Malaysia, you have certain rights regarding your personal data under Personal Data Protection Act 2010 (PDPA). 12 Huat fully respects these rights:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete data held in our records.
Right to Withdraw Consent
You may withdraw your consent to data processing for marketing purposes at any time.
Right to Object to Processing
You have the right to object to the processing of your data under certain circumstances provided by law.
Right to Erasure
You may request deletion of your data, subject to any applicable legal record-keeping obligations.
How to Submit a Request
Contact us at support@12huat.im with the subject line "Personal Data Request" and we will respond within 14 business days.
Section 8
Data Retention Period
12 Huat only retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required under Malaysian law. The following are general data retention guidelines:
| Data Category | Retention Period |
|---|---|
| Active account records | Throughout the active account period + 7 years after closure |
| Financial transaction records | 7 years (AMLA & PDPA requirements) |
| KYC documents | 5 years after account closure |
| Support communication logs | 3 years |
| Cookie & session log data | 13 months |
| Marketing data (with consent) | Until consent is withdrawn |
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised using methods that comply with industry security standards.
Section 9
Changes to This Privacy Policy
12 Huat reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever significant changes are made, we will:
- Updating the "Last updated" date at the top of this page.
- Send email notifications to all registered members regarding important changes.
- Displaying clear notices within the platform at least 14 days before any changes take effect.
We encourage you to review this Privacy Policy page periodically. Your continued use of the 12 Huat after the changes take effect will be considered your acceptance of the updated Privacy Policy.
Section 10
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) 12 Huat through the following channels:
- Email: support@12huat.im (subject: "Privacy Policy Enquiry")
- Live Chat: Available 24/7 within the platform 12 Huat
- Response time: We are committed to responding to all privacy enquiries within 14 business days.
If you feel that your complaint has not been resolved to your satisfaction, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia which is the regulatory body under the Malaysian Ministry of Communications and Digital.