Section 1
12 Huat's Commitment to Responsible Gaming

Online betting — whether it's Sports Betting on the Malaysia Super League, BWF-level badminton matches, esports like MLBB, or casino games like live baccarat and slots — should be an enjoyable and controlled form of entertainment. At 12 Huat, we take our responsibility seriously to ensure that every gaming experience on our platform remains healthy, safe, and responsible.

We understand that betting can carry risks if not managed wisely. That is why Responsible Gambling is not merely a section on our website — it is a core value that underpins how we design our products, set our policies, and engage with every member 12 Huat.

This page provides a comprehensive guide on how to identify problem gambling early, the self-control tools we offer, and the support resources available if you or someone you care about needs help.

Remember: Betting is for entertainment purposes only. Never wager money you cannot afford to lose. Set your budget limit before you play and stick to it without compromise.

Section 2
Recognising the Warning Signs of Problem Gambling

One of the most important steps in Responsible Gambling is the ability to identify problem gambling early — in yourself or in those around you. Problem gambling often develops gradually and may go unnoticed until it has already begun to affect daily life.

Warning signs to watch out for:

  • Feeling the need to bet larger amounts to get the same level of excitement.
  • Feeling restless, irritable, or on edge when trying to cut back or stop betting.
  • Using money set aside for daily necessities such as rent, bills, or food for the purpose of betting.
  • Lying to family members or friends about how much time and money you have spent on betting.
  • Using betting as an escape from problems, stress, or feelings of sadness.
  • Repeatedly trying to "chase" losses by continuing to bet more.
  • Neglecting work, family, or social responsibilities due to betting.
  • Borrowing money or selling belongings to fund your betting.

If you identify two or more of the above warning signs in yourself, we encourage you to make use of the self-control tools provided by 12 Huat or seeking professional help.

Section 3
Check Your Betting Habits

Use the questions below as a guide to honestly assess your own betting habits. Tick any that apply to your situation:

Self-Assessment Questionnaire – Responsible Gaming

Section 4
Self-Control Tools on the 12 Huat Platform

12 Huat provides a range of self-control tools that you can activate at any time through your account settings. These tools are designed to help you stay in control and enjoy betting responsibly.

Deposit Limit

Set the maximum amount you can deposit within a daily, weekly, or monthly period. Once the limit is reached, the system will automatically block any additional deposits until the limit resets.

Loss Limit

Set your maximum loss limit for each period. Once you reach the limit you have defined, the 12 Huat system will temporarily restrict your betting activity until the limit period resets.

Temporary Break (Time-Out)

Take a break from the platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or place any bets on 12 Huat.

Session Time Limit

Set a maximum duration for each of your gaming sessions. The system will send you a reminder when the time limit is approaching and automatically close the session once it is exceeded.

Self-Exclusion

If you need a longer break, activate self-exclusion for 3 months, 6 months, 1 year, or permanently. Your account will be fully suspended for the entire duration.

Real-Time Reminders

Enable automatic notifications to keep you informed of how much time you've spent on the platform and how much you've wagered during a session.

Section 5
How to Set Self-Control Limits

Setting self-control limits at 12 Huat is straightforward and can be done in just a few steps. Follow the guide below:

1
Log in to your 12 Huat account

Visit login page and enter your username and password. Always make sure you log in from your personal device only.

2
Go to "Account Settings"

Click on your profile icon at the top right corner of the platform, then select "Account Settings" from the menu that appears.

3
Select "Responsible Gaming"

In your account settings, look for the tab or section labelled "Responsible Gaming" or "Self-Control" to view all available tools.

4
Set limits that suit your needs

Choose the type of limit you wish to activate — deposit limit, loss limit, session time limit, or betting limit — and enter a value that fits your budget and playing habits.

5
Confirm and save your settings

Review your settings and click "Save". The limits you have set will take effect immediately. To reduce a limit, a 48-hour waiting period will apply to ensure the decision is made with care.

Please note: The self-control limits you set are final for the period in question. Any reduction in limits will only take effect after 48 hours, giving you time to make a calm, considered decision. Contact the support team at 12 Huat if you need immediate assistance.

Section 6
Underage User Protection

12 Huat sets a minimum age requirement 21 years old for all platform users. We take seriously our responsibility to prevent minors from accessing our betting services. The protection measures we have in place are as follows:

  • Mandatory age verification during the registration process using official Malaysian identification documents (MyKad or Passport).
  • KYC (Know Your Customer) Process strict measures to verify the identity and age of every new member before they are permitted to make a deposit or place a bet.
  • Ongoing monitoring to detect any suspicious accounts that may be operated by underage individuals.
  • Immediate account closure if any user is found to have provided false information regarding their age.

If you are a parent or guardian concerned that your child may be accessing a betting platform, we recommend using parental control software on shared devices. You are also welcome to contact us at support@12huat.im if you have any concerns.

Section 7
A Guide to Responsible Betting at 12 Huat

Responsible betting starts with the right mindset. Here is a practical guide to keeping your betting experience at 12 Huat stays enjoyable and in control:

✅ Good Practices We Encourage

  • Set a betting budget set aside specifically from your disposable income — not money meant for daily expenses, bills, or savings.
  • Treat betting as entertainment like watching a movie or dining out — it comes with a cost, a limit, and an appropriate time for it.
  • Take regular breaks during a play session. Avoid betting for hours on end without a break.
  • Bet with a clear head — avoid betting when you are stressed, upset, angry, or under the influence of alcohol.
  • Make use of self-control tools provided by 12 Huat to set realistic limits.
  • Track your betting activity — keep track of how much you wager and how much you win or lose each month.

❌ Things to Avoid

  • Never chase your losses by betting more — this is one of the most dangerous traps in gambling.
  • Never borrow money or use a credit card for the purpose of betting.
  • Never rely on betting as a primary or alternative source of income — no strategy can guarantee consistent winnings.
  • Do not hide your betting activity from family members or your partner.
  • Do not ignore early warning signs — acting sooner is always better than waiting for the situation to worsen.

Section 8
Get Help & Support

If you or someone you know is struggling with a gambling problem, it's important to know that help is available. Reaching out is a sign of strength, not weakness. 12 Huat fully committed to supporting the recovery and well-being of our members.

Contact the 12 Huat Support Team

Support team 12 Huat ready to help you set self-control limits, activate self-exclusion, or simply talk through any concerns you may have:

  • Live Chat: Available 24 hours a day, 7 days a week on the platform.
  • Email: support@12huat.im (response within 24 hours)

All information you share with our support team regarding gambling-related concerns is kept strictly confidential. We will not disclose this information to any third party.